Legal

Delete Your Account

Last updated: 29 August 2026

This page explains how to delete your PureDesign POS account — the one you use to sign in to PureDesign POS Manager or PureDesign POS Loyalty — and exactly what happens when you do. You ask us by email, and a person here carries the deletion out for you by hand.

1. Ask us to delete your account

You did not create your PureDesign POS account yourself — an administrator set it up for you — and there is no Delete account button inside the apps. To have your account deleted, email support@puredesignai.com with the subject Account deletion, and we will carry the deletion out for you. A person here does this by hand — there is no automated process on the other end of that address.

You can ask at any time, including when you are locked out, have forgotten your password, or no longer have the device. A billing problem never stands between you and deleting your account: it makes no difference whether your subscription has lapsed or your shop is locked out.

2. What to include, and what happens next

So that we delete the right account and only at the request of the person who owns it, please include:

• The email address the account uses. Sending your request from that address is the simplest proof and is usually all we need.
• The name of the shop the account belongs to.
• Which app you use — PureDesign POS Manager or PureDesign POS Loyalty.

If you cannot send the request from the account's own address, say so and tell us how to reach you. We will ask the owner of your shop to confirm the request before we act on it. We will never ask you for your password, and we do not ask for identity documents.

How quickly we respond. We aim to reply within 5 business days, and to complete a verified request within 30 days — usually much sooner. Those are the targets we work to rather than a guaranteed service level: we are a small team, and we would rather tell you what we actually do than quote a number we cannot always hold to. If something blocks the deletion, our reply will tell you what and how to clear it.

When we do carry it out, the deletion is immediate and permanent. There is no waiting period, no cooling-off window, and no way to undo it.

3. When a deletion is refused, and what to do

There are three situations where we will not delete your account straight away, each one to stop a live business losing the last person who can run it, or the last person who can ever sign in to it at all. We aim to tell you about all of them in one reply, so you can clear them together rather than discovering them one at a time.

You are the last owner of a shop

Every shop needs at least one owner. If you are the only owner of a shop, deleting you would leave it with nobody in charge. What to do: give someone else the owner role for that shop first, then write to us again. If you are the only person left in the business and want the shop closed rather than handed over, email support@puredesignai.com and we will handle it with you.

You are the last person left at a shop

This is different from being the last owner: it applies when you hold the manager role rather than owner, but you are still the last person there of any kind — every other member, owners included, has already left. Deleting you would leave a shop nobody can ever sign in to again. What to do: have someone else added to that shop first, then write to us again.

You own the account group

If your shops sit under an account group — the umbrella a business's shops and users belong to — and you are its owner, that ownership has to move to someone else before your account can go. What to do: contact support@puredesignai.com and tell us who should take it over.

Accounts belonging to PureDesign AI's own platform administrators cannot be deleted through this route; we manage those separately.

4. What is deleted, and what is kept

What is deleted

Deleting your account is a real deletion — not a deactivation, not a flag, not a recoverable state — and it cannot be restored. It permanently removes your user record: your email address, your password, your role, your membership of every shop you belonged to, every signed-in session, your fingerprint or face sign-in credential for every device you had registered, any manager-approval PIN you held, any linked sign-in identity, and any outstanding password-set or password-reset link, so an old link cannot be used to bring the account back.

Signing in stops immediately — every sign-in path re-checks the account and refuses it. An app you already had open when the deletion was carried out may keep working for a few more minutes, until its current session expires, after which it cannot renew and you are signed out.

We also take your email address out of our internal administration records — including records our own staff created before the deletion, such as the record of your account being set up in the first place. Because a deletion is carried out by a person rather than by an automatic process, this is a step we perform as part of your request; say so in your email if you would like us to confirm it was done.

What is kept

We keep the administration records themselves, with your personal details taken out of them: what action was taken, when, and which shop or account group it concerned. Where you were the one who took the action, the record now says the action was taken by a deleted account rather than naming you. These records also keep the internal ID your account was given — a random code that identifies nothing about you on its own — and that same code can remain attached to any discount approvals you authorised at a till.

Business records that are not about you personally are unaffected: the shop itself, its products, and its sales history all remain, because they belong to the business, not to your account.

What we will not do

We will not delete a shop to delete your account. If you are the last owner of a shop, the last person left in one, or the owner of the account group your shops sit under, we refuse the deletion and tell you exactly what has to be handed over first (see section 3). Once someone else is in place, the deletion goes through.

The limits of this

The above describes our live application database. Operational logs and encrypted database backups are separate systems, kept for a limited period on their own schedules, and are not rewritten when an account is deleted. We never use a backup to bring a deleted account back.

5. Related pages

• App privacy policy — what the apps collect and who receives it.
• Website privacy policy — for puredesignai.com itself.
• Terms

6. Contact

Anything unclear, or a deletion that will not go through? Email support@puredesignai.com.
PureDesign AI LLC · Georgia, USA.